At FATBIKE HB, customer satisfaction is important to us. However, due to the nature of our products, we have a strict no-return, no-refund policy.
1. No Returns, No Refunds
All sales made through FATBIKE HB are final. We do not accept returns or exchanges, and we do not offer refunds for any products purchased or rented from our store. Please ensure that you carefully review your order before completing your purchase.
2. Damages and Issues
If your order arrives damaged or defective, we want to ensure that the issue is resolved quickly. While FATBIKE HB is not liable for damages that occur during shipping, we recommend that you:
After filing a claim with the carrier, please reach out to us at fatbikehb@gmail.com with your order details and a description of the issue. We will do our best to assist you in resolving the situation.
3. Exceptions
There are no exceptions to our no-return, no-refund policy. All items purchased are non-returnable and non-refundable.
4. Exchanges
Due to the finality of our sales, we do not offer exchanges. Please be sure of your selection before making a purchase.
5. Contact Information
If you have any questions or concerns regarding our Return Policy, please contact us:
FATBIKE HB
7151 Yorktown Ave Suite 105
Huntington Beach, CA 92648
Phone: (657) 933-8197
Email: fatbikehb@gmail.com
